Angry? You bet I’m angry. This was only resolved this weekend after around 9 months of stress. If you read the whole article — and I don’t blame you if you didn’t, it is long — you’ll have read how it has involved many trips to a store far away, a lot of time off, hours on the telephone, documenting issues, making videos for Apple, and trips back to the UK — including taking up half the day before my wedding when I was over in the UK to get married. I was called a liar. I was given false ‘advice’. Wouldn’t you be angry?

It’s not about a ‘hardware bungle’ it’s about utterly appalling customer service.

Inflexible? I accepted a repair on this machine even though I should have received a replacement. Apple insisted I went back to the UK from Spain if I wanted to ‘try’ to claim under consumer law, despite the same law applying all over the EU (if you are American, imagine being told you had to go to a state 2000 miles away to then begin to argue about your legal rights). That’s not being inflexible. That’s being reluctantly pragmatic as I have a 7-week old daughter — our first child— and I’m not flying to the UK at the moment and leaving her and my wife alone.

A victim? Well, I did pay 3.3k GBP (4.3k USD) — for this broken macbook, after already buying the first broken macbook, and many other Apple products over the years — and then all the above happened to me. So, a victim? Well, I can tell you one thing, I’m certainly not a culprit.